FAA passenger bill of rights

Best Public Response Letters to WestJet Bumping the Cello

I want to thank the 200 or so people who have emailed me in support of my dispute with WestJet Airlines and I apologize if your comments were not used below. Don’t want this blog to be too, too long! Only 1 email was critical of me and I include it below. The responses are worth reading…illuminating, useful…and a couple are  hilarious! -Paul Katz […]

Bumping the Cello: An Exchange Between WestJet’s Robert Barron and Paul Katz

Shortly after my "Airline Nightmare" story appeared in the Boston Globe, WestJet representative Robert Barron wrote a letter of explanation to the Globe.  It is reprinted here, with my personal reactions injected. – PK Robert Barron - West Jet Customer Service Agent: First of all, I'd like to say to Mr. Katz that I'm sorry he had such an unpleasant experience flying with us. All of us at WestJet are very proud of our company and its caring culture so we take it personally when we hear people are unhappy with us. The second-last thing I would want to do is cause a guest any upset, but the very last thing I want to do is to jeopardize anyone's safety. While many airlines do permit musical instruments to fly in the cabin, [...]

Paul Katz’s Airline Nightmare Awakens Public and Media Attention: CBC News

(Reprinted from CBC News, Aug 23, 2012) Musicians call for clarity when flying with instruments Students pay for four extra seats only to be told two cellos not allowed on flight The director of Mount Royal University’s Conservatory is calling on airlines to set a firm policy when it comes to transporting musical instruments. Paul Dornian said a group of students from Poland returning home from Calgary earlier this month were told their four cellos could not all take their paid seats on the plane. […]

Airline Nightmare

Reprinted from the Boston Globe of August 20, 2012 In a state of panic and fearing catastrophe, I am writing this midflight as I travel from Calgary, Alberta, to Los Angeles on American Airlines. I thought I did everything right: bought two seats, a ticket for myself and one for my Andrea Guarneri cello made in 1669. I checked in, got two boarding passes, and went to the boarding gate without problem. It all went smoothly—the cello and I were even pre-boarded—one of the easier of the literally thousands of flights we have taken together. Until . . . As the cabin begins to fill, the flight crew informs me that this is a “code-share” flight, and that although I have an AA ticket, the plane is operated by WestJet, and my [...]

Cello Is My Co-Pilot (Part 1) — by Jeffrey Zeigler

Several years back I was flying out of the Dallas-Fort Worth Airport. My cello was strapped into the seat next to me and I was ready to go. Lost in my own thoughts, a flight attendant leaned over and asked me very nicely if I was flying with an oboe. Now, I have flown a great deal with my cello over the years and have conditioned myself to be ready for whatever excuses the flight attendant brings in order to hassle me. But I had never ever heard of a cello being confused with an oboe! In complete shock, my only reaction was a nervous laugh. It was right then that I realized that she was actually quite serious and I immediately apologized. But honestly, where had she thought up [...]

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