Bumping the Cello: An Exchange Between WestJet’s Robert Barron and Paul Katz
Shortly after my "Airline Nightmare" story appeared in the Boston Globe, WestJet representative Robert Barron wrote a letter of explanation to the Globe. It is reprinted here, with my personal reactions injected. – PK Robert Barron - West Jet Customer Service Agent: First of all, I'd like to say to Mr. Katz that I'm sorry he had such an unpleasant experience flying with us. All of us at WestJet are very proud of our company and its caring culture so we take it personally when we hear people are unhappy with us. The second-last thing I would want to do is cause a guest any upset, but the very last thing I want to do is to jeopardize anyone's safety. While many airlines do permit musical instruments to fly in the cabin, [...]