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Best Public Response Letters to WestJet Bumping the Cello — by Paul Katz

I want to thank the 200 or so people who have emailed me in support of my dispute with WestJet Airlines and I apologize if your comments were not used below. Don't want this blog to be too, too long! Only 1 email was critical of me and I include it below. The responses are worth reading...illuminating, useful...and a couple are  hilarious! —Paul Katz ------------------------------ Dear Paul, I felt absolutely sick when I read your story. I am a flight attendant for  XXX Airlines and my husband a Captain of 32 years. I am dumbstruck by the stupidity of airline staff and ultimately airline management when it comes to the handling of priceless instruments on flights. Our twins, a cellist and violinist, experienced similar treatment at the Canadian National Music Competition in [...]

Bumping the Cello: An Exchange Between WestJet’s Robert Barron and Paul Katz

Shortly after my "Airline Nightmare" story appeared in the Boston Globe, WestJet representative Robert Barron wrote a letter of explanation to the Globe.  It is reprinted here, with my personal reactions injected. – PK Robert Barron - West Jet Customer Service Agent: First of all, I'd like to say to Mr. Katz that I'm sorry he had such an unpleasant experience flying with us. All of us at WestJet are very proud of our company and its caring culture so we take it personally when we hear people are unhappy with us. The second-last thing I would want to do is cause a guest any upset, but the very last thing I want to do is to jeopardize anyone's safety. While many airlines do permit musical instruments to fly in the cabin, [...]